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Seven Steady Tips to Acing The Phone Interview

The job market is tough these days. There are so many experienced applicants, many with degrees; recruiters find themselves inundated with qualified candidates. If you are lucky enough to receive a positive response to your application, you might be selected for a phone interview. These ten or fifteen minutes are all about deciding if you are worth a recruiter’s time and if you deserve an in-person interview. That is not much time to get your foot in the door, so it is important to use those few minutes to your advantage. Consider the tips below the next time you are scheduled for a phone interview, and show your interviewer how your experience, skills, and attitude qualify you for a second interview. Once you’ve gotten the in-person interview, take a look at our tips here.

Be ready. Do not skimp on the research. Learn all you can about the company and the requirements of the position you’ve applied for. Read over the job description and be ready with concise points that demonstrate that you’re the best candidate for the position. Remember that fitting within the company’s culture is critical to your success in the position. Be clear about your ability, and willingness, to fit into the culture.

Be professional. This is not just a chat. It is an opportunity. Take on that opportunity with professionalism. It might be tempting to get comfortable on your couch in your pajamas while you take the phone interview. Resist that urge. Dress as if you are going to an in-person interview, sit at a desk, and put on your “game face.”  Have your resume handy and be prepared to speak to every aspect of your career, and every transition between jobs.

Mind your energy. Put a smile in your voice and convey your enthusiasm about the job. Demonstrate through your energy and attitude that you really want the position and that you are easy to communicate with. If you sound timid, the interviewer is going to think you are timid, or not very interested in the position.

Stay focused. Do not look in a mirror while you hold the conversation – you will be focusing on yourself when you need to be focusing on the interviewer. Visualize the person you are talking to and develop a more personal connection by looking at a picture of the interviewer. Odds are good you can find an image on their LinkedIn or other social profile. Keep that picture in view and remember that you are talking to a real person. One who could impact your future.

Listen before you talk. Be sure to listen carefully to questions posed and construct your responses so they clearly answer the interviewer’s inquiries. When you are nervous, you might blurt things out or talk too much. Pause before answering questions. Demonstrate your thoughtful consideration, rather than a rush to speak. Keep your responses simple. If you are not sure that you have given the interviewer the answer they were looking for ask something like, “Is that what you were after? Would you like me to clarify that in more detail?”

Ask questions. There is always a place in an interview where the interviewer asks, “Do you have any questions for me?” Never say “No” to that question. Be prepared with thoughtful questions generated from your research, and use this opportunity to show your enthusiasm or ask about specific aspects of the job. Your questions should clarify the responsibilities of the job, aspects of company culture or simply demonstrate that you are serious about putting your experience to work. At this point, it is not appropriate to ask about processes, salary, benefits or start dates. Those questions come after you have secured the in-person interview. Rather than asking what the company will do for you, stay focused on what you will do for them.

Figure out what comes next. The last thing to cover in a phone interview is, “What’s next?” Ask the interviewer if there is more information you can provide and if they can confirm what the next steps are. Should you provide references? Will there be another interview? Do not be shy about asking how to continue the process. If you are serious about the job, you will naturally be curious about what comes next. The recruiter will expect no less.

When a company offers you a phone interview, they are really giving you a window of opportunity. Prepare to do your best with that opportunity. With solid research, a professional demeanor, and clear communication about what you bring to the table, you can help the interviewer feel like you are a good use of their time. In the end, your preparation could get you what you really want; an in-person interview.

Good luck!

Top 10 Tips for Writing a Great Resume

Does your resume grab the attention and hit home with employers? Does it generate responses? A resume is not just a history of your career, a listing of jobs you held and the tasks you performed. It’s a future-oriented marketing piece positioning you as the most qualified candidate for a position. To do that, the content must be based on the position you are seeking, not just the ones you held. The content needs to be meaningful and relevant to the employer. It must demonstrate initiative, problem-solving, and value to previous employers.

Know what’s important to the employer. Begin with a strongly focused introduction. Concisely summarize responsibilities and focus on your accomplishments. Be very strategic; paint the right picture with your words. Use formatting to enhance readability and drive your message home. Write tight; trim and polish at least three times. Take these 10 tips to heart when preparing your resume.

  1. Get into the right mindset. Overcome procrastination and don’t lose sight of the real goal. It may seem like your goal is to write your resume, but your real goal is to capture the employer’s attention and land a job.
  2. Start fresh. Get rid of old resume baggage. Keep your eye on the job you are seeking. Approach your resume with today’s perspective.
  3. Assume the employer’s perspective. It’s not the story you want to tell, but the story the employer wants to hear. Demonstrate you can solve problems, save money, and make money.
  4. Don’t tell me, sell me! Job hunting is a sales job. Your resume is a sales tool, marketing brochure, and calling card. In sales features attract, but benefits sell. Load your resume with benefits. Articulate your value, previous contributions, and successes.
  5. Use industry keywords liberally and appropriately. Don’t just dump them in the resume, use them in context throughout the resume.
  6. Capture attention with a combination style that includes an introduction, career history, short job descriptions, bulleted accomplishments, education/professional development, specialized training, credentials, and certifications as well as affiliations, memberships, and community involvement.
  7. Distinguish responsibilities from accomplishments. Responsibilities are the tasks they hired you to do; anyone with your same title has the same responsibilities. Accomplishments tell us how well you performed those tasks and how valuable you were to your employer. Accomplishments are unique to you. They differentiate you from other candidates.

Avoid weak responsibilities; they do more harm than good. Ineffective resumes include long laundry lists of bulleted responsibilities. They tend to be passive, uninspiring, and make you look like every other candidate. (i.e., troubleshoot networking components, install, configure, and maintain computer equipment). Do not just repeat your job description.

Use strong responsibilities that paint a robust picture of what you did. (i.e., Service Manager. Managed a 7-member team repairing an average of 390 warranty and non-warranty repair orders per month.)

  1. Make accomplishments strong. Maximize the most powerful content on your resume. Quantify or explain the impact of your work on the organization. Frame your results with context. State how you improved or streamlined something, mentored someone, avoided a crisis, helped a customer, increased productivity, saved money, and so on. (i.e., Consistently beat annual profit target of $1.5M by at least 2X. Delivered 20% of company’s total 2015 revenue with 15% profit margin.)
  2. Avoid standard templates that make you look like every other candidate and follow good resume writing practices. Be generous with white space; select a common font; vary sentence structure and employ parallel construction; use emphasis sparingly; be consistent in capitalization, punctuation, spelling, type, and line spacing.
  3. Edit, proof, and polish at least twice, then walk away and look it over with fresh eyes in a day or so.
Written by: Roberta Gamza (www.careerink.com)

Seven Tips for Temps – How to Keep the Job

Congratulations, you have landed a temporary position! Now that you have gotten your foot in the door, is it time to coast? Nope! It is time to think about being a valued temporary employee and improving the odds that you will be offered permanent placement.

In today’s employment marketplace there are many skilled, educated candidates vying for open positions. Employers have the freedom to choose from a large pool of qualified candidates. Once you have been selected for a temporary assignment, it’s important to start thinking about how NOT to lose the job. Putting into action the seven tips below can improve your odds of being kept on, given a great recommendation, or offered permanent employment.

  1. Be on time! Employers see tardiness as a sign of disrespect, or worse – inability to conform to expectations. If you must be late, make contact as early as possible and have a good reason.
  2. Present yourself well. Do not let go of your professional manners or behave casually in a professional environment. Remember that, at work, there are always unique, and sometimes lofty, expectations. Be willing to meet those expectations and present yourself as a willing, courteous and engaged employee.
  3. Know your culture. Before you accept a position, ask your recruiter about the type of company culture you will be working in. If the temporary position is short-term, it might not matter as much to you, but if you are taking a temp-to-permanent position, it is important that you know what type of work environment you are expected to fit into. Fitting well into your company’s culture is a key determinant of longevity in a position – and increases the odds of you being happy to go to work every day.
  4. Learn willingly and take notes. All new jobs come with a learning curve. Chances are good that you will make mistakes as you come up to speed on the requirements of your position. Own up to your mistakes and learn from them. Coming into a position with a “beginner’s mind” and a willingness to learn as you go will make it easier for others to work with you – and will help you develop your skills, making you a more useful member of the team. Always have a notepad on hand, and take notes on “who, what, where and when”. This will not only help you remember important details but show the client you are serious about learning and mastering your position.
  5. Remain productive and volunteer. You have worked with the type – the paycheck-focused employee that takes any and every opportunity to use their “down time” to check Facebook or Twitter, email friends or make personal phone calls. If you want your employer to see you as a valued employee, do not be that type. When you are on the clock, there is no real “down time”- there is always something to do to add value. If you are at a loss and feel there is time to twiddle your thumbs, ask someone in charge how you can make yourself useful. Do not just sit there surfing the web.
  6. Be part of the team. A workplace is a small, specific community. Even as a temporary employee, you are part of that community. You can increase your comfort and communicate your willingness to continue in the company by getting to know the people you work with and letting them get to know you. No matter the role a person is playing on the team, you are on equal footing – because you are human too. Try not diminish, or let others diminish, your value as if you are “just a temp.” You have a part to play, and it is easier to play that part if you are willing to be a friendly, interested and engaged part of the team. Establishing rapport with the people you work with does not just improve your chances of being made a permanent part of the team; it is also a great way to expand your personal and professional network by practicing your interpersonal communication skills.
  7. Take care of your health and wellness. Your physical and mental state has the potential to affect everyone around you. Take good care of your body and mind – make time for lunch breaks, get enough sleep and exercise, voice any concerns you have about your work environment, and communicate any personal problems you might be experiencing to your supervisor or recruiter. There are often resources made available for people working through loss, depression or other personal challenges. If you speak up when you are not feeling physically or mentally well, you will be seen with understanding. If you keep quiet, you might be viewed as unproductive, moody, or unable to meet the requirements of your position.

It can be challenging to be a temporary employee. You have been pre-approved for a job, but you are also on probation the minute you walk in the door. Your actions in the workplace will determine if the employer trades you for another temporary employee, or if they bring you on board permanently. Be willing to bring your best self to your work. Use the tips above to become a better employee and a more considerate person.

Protect Your Resume and References

We have heard from clients and candidates who are displeased with other staffing firms sharing resumes and other personal information without consent. It is important to protect your resume and references – and Aclivity treats your personal information with care!

Did you know that when a staffing firm calls you for an interview, a position might not actually be available? Many times, staffing firms call on candidates to simply fill their database or “fish” for leads. Sometimes, they send your resume to multiple clients, making the selection pool look larger to a client even if you are not right for the position. Providing your resume and references might not always be to your benefit.

A reputable recruiter will ensure that they are sharing your information with your consent, and offering you available positions that fit your interests and skill set. When deciding on your next career move, be sure to find a professional advocate or online service that will protect your privacy.

Here are some tips to consider when sharing your personal information with a recruiter:

  • Ask the recruiter to identify the opportunity clearly, including the client name and job description. You have a right to know where a recruiter is sending your resume. If a recruiter claims he/she cannot tell you the name of the client, or that the company name is confidential, you should immediately disengage and seek out a more reputable staffing firm.
  • Tell your recruiter that he/she will need your permission before posting or sending your resume anywhere. In the worst case, a staffing firm can/will send your (and others’) resume to dozens of companies without your consent.
  • Protect your references. DO NOT list them on your resume, as staffing firms use the information to identify new business opportunities.
  • Ask the recruiter about the staffing firm’s placement success rate. How many of their candidates are placed in jobs? How soon after application? What is their job turnover rate? The answers will determine how much time recruiters spend matching you with the right job; not just any job.
  • When posting at online recruiting sites, avoid posting your resume to multiple job boards. Consider using other sources, such as LinkedIn, personal networking or a trusted recruiter’s website.

Whether you are actively looking for work or just curious about opportunities in the market, share your resume and references carefully. Research the staffing firm or recruiter website and review social media profiles and reviews. Avoid the temptation to restrict your job search to the Internet and speak directly with a recruiter. Ask questions. Make sure you feel comfortable and confident that the recruiter will protect your privacy before you share your personal information. An experienced, professional recruiter can safeguard your privacy while finding you a rewarding career!

For more help finding and landing the right job, contact usWe’re here to help!

Top 10 Tips for Writing a Great Resume

Top 10 Tips for Writing a Great Resume

Does your resume grab the attention and hit home with employers? Does it generate responses? A resume is not just a history of your career, a listing of jobs you held and tasks you performed. It’s a future-oriented marketing piece positioning you as the most qualified candidate for a position. To do that, the content must be based on the position you are seeking, not just the ones you held. The content needs to be meaningful and relevant to the employer. It must demonstrate initiative, problem solving, and value to previous employers.

Know what’s important to the employer. Begin with a strong focused introduction. Concisely summarize responsibilities and focus on your accomplishments. Be very strategic; paint the right picture with your words. Use formatting to enhance readability and drive your message home. Write tight; trim and polish at least three times. Take these 10 tips to heart when preparing your resume.

  1. Get into the right mindset. Overcome procrastination and don’t lose sight of the real goal. It may seem like your goal is to write your resume, but your real goal is to capture the employer’s attention and land a job.
  2. Start fresh. Get rid of old resume baggage. Keep your eye on the job you are seeking. Approach your resume with today’s perspective.
  3. Assume the employer’s perspective. It’s not the story you want to tell, but the story the employer wants to hear. Demonstrate you can solve problems, save money, and make money.
  4. Don’t tell me, sell me! Job hunting is a sales job. Your resume is a sales tool, marketing brochure, and calling card. In sales features attract, but benefits sell. Load your resume with benefits. Articulate your value, previous contributions, and successes.
  5. Use industry keywords liberally and appropriately. Don’t just dump them in the resume, use them in context throughout the resume.
  6. Capture attention with a combination style that includes an introduction, career history, short job descriptions, bulleted accomplishments, education/professional development, specialized training, credentials, and certifications as well as affiliations, memberships, and community involvement.
  7. Distinguish responsibilities from accomplishments. Responsibilities are the tasks they hired you to do; anyone with your same title has the same responsibilities. Accomplishments tell us how well you performed those tasks and how valuable you were to your employer. Accomplishments are unique to you. They differentiate you from other candidates.

Avoid weak responsibilities; they do more harm than good. Ineffective resumes include long laundry lists of bulleted responsibilities. They tend to be passive, uninspiring, and make you look like every other candidate. (i.e., troubleshoot networking components, install, configure, and maintain computer equipment). Do not just repeat your job description.

Use strong responsibilities that paint a robust picture of what you did. (i.e., Service Manager. Managed a 7-member team repairing an average of 390 warranty and non-warranty repair orders per month.)

  1. Make accomplishments strong. Maximize the most powerful content on your resume. Quantify or explain the impact of your work on the organization. Frame your results with context. State how you improved or streamlined something, mentored someone, avoided a crisis, helped a customer, increased productivity, saved money, and so on. (i.e., Consistently beat annual profit target of $1.5M by at least 2X. Delivered 20% of company’s total 2015 revenue with 15% profit margin.)
  2. Avoid standard templates that make you look like every other candidate and follow good resume writing practices. Be generous with white space; select a common font; vary sentence structure and employ parallel construction; use emphasis sparingly; be consistent in capitalization, punctuation, spelling, type, and line spacing.
  3. Edit, proof, and polish at least twice, then walk away and look it over with fresh eyes in a day or so.
Written by: Roberta Gamza (www.careerink.com)

Seven Tips for Acing the Phone Interview

The job market is tough these days. There are so many experienced applicants, many with degrees; recruiters find themselves inundated with qualified candidates. If you are lucky enough to receive a positive response to your application, you might be selected for a phone interview. These ten or fifteen minutes are all about deciding if you are worth a recruiter’s time – and if you deserve an in-person interview. That is not much time to get your foot in the door, so it is important to use those few minutes to your advantage. Consider the tips below the next time you are scheduled for a phone interview, and show your interviewer how your experience, skills and attitude qualify you for a second interview. Once you’ve gotten the in-person interview, take a look at our tips here.

Be ready. Do not skimp on the research. Learn all you can about the company and requirements of the position you’ve applied for. Read over the job description and be ready with concise points that demonstrate that you’re the best candidate for the position. Remember that fitting within the company’s culture is critical to your success in the position. Be clear about your ability, and willingness, to fit into the culture.

Be professional. This is not just a chat. It is an opportunity. Take on that opportunity with professionalism. It might be tempting to get comfortable on your couch in your pajamas while you take the phone interview. Resist that urge. Dress as if you are going to an in-person interview, sit at a desk, and put on your “game face.”  Have your resume handy and be prepared to speak to every aspect of your career, and every transition between jobs.

Mind your energy. Put a smile in your voice and convey your enthusiasm about the job. Demonstrate through your energy and attitude that you really want the position and that you are easy to communicate with. If you sound timid, the interviewer is going to think you are timid, or not very interested in the position.

Stay focused. Do not look in a mirror while you hold the conversation – you will be focusing on yourself when you need to be focusing on the interviewer. Visualize the person you are talking to and develop a more personal connection by looking at a picture of the interviewer. Odds are good you can find an image on their LinkedIn or other social profile. Keep that picture in view and remember that you are talking to a real person. One who could impact your future.

Listen before you talk. Be sure to listen carefully to questions posed and construct your responses so they clearly answer the interviewer’s inquiries. When you are nervous, you might blurt things out or talk too much. Pause before answering questions. Demonstrate your thoughtful consideration, rather than a rush to speak. Keep your responses simple. If you are not sure that you have given the interviewer the answer they were looking for ask something like, “Is that what you were after? Would you like me to clarify that in more detail?”

Ask questions. There is always a place in an interview where the interviewer asks, “Do you have any questions for me?” Never say “No” to that question. Be prepared with thoughtful questions generated from your research, and use this opportunity to show your enthusiasm or ask about specific aspects of the job. Your questions should clarify responsibilities of the job, aspects of company culture or simply demonstrate that you are serious about putting your experience to work. At this point, it is not appropriate to ask about processes, salary, benefits or start dates. Those questions come after you have secured the in-person interview. Rather than asking what the company will do for you, stay focused on what you will do for them.

Figure out what comes next. The last thing to cover in a phone interview is, “What’s next?” Ask the interviewer if there is more information you can provide, and if they can confirm what the next steps are. Should you provide references? Will there be another interview? Do not be shy about asking how to continue the process. If you are serious about the job, you will naturally be curious about what comes next. The recruiter will expect no less.

When a company offers you a phone interview, they are really giving you a window of opportunity. Prepare to do your best with that opportunity. With solid research, a professional demeanor, and clear communication about what you bring to the table, you can help the interviewer feel like you are a good use of their time. In the end, your preparation could get you what you really want; an in-person interview.

Good luck!

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